Hotel Ca' Zusto Venezia

Stayed for two nights at the end of April 2023. Wonderful hotel in every way. Very manageable walk from Santa Lucia train station. There were 4 people. All with rolling luggage. Finding the hotel was not difficult, Google maps worked well with esim from Airalo. (Had google maps offline saved just in case). Very responsive, friendly, and helpful concierge/front desk. Hotel has elevator that was able to fit 4 people with luggage. Very clean hallways/corridors in the hotel. We had 2 separate rooms on the same floor. Both rooms were very clean. Each room had a private bathroom. Comfortable pillows and beds. Linens very clean. Bathrooms very clean, lots of towels. Showers worked well. No issues with the drains. No issues with the doors. Everything was closing, opening, locking, unlocking properly. Water pressure was good. Hot/cold water was working well. Toilets flushed well. Rooms had a nice smell. Plenty of outlets. The nights were still chilly at the end of April, so we didn't get to test out the air conditioners but they do have them. We actually opened our windows for a bit, for some fresh air. Maid service did a wonderful job. Concierge recommended a superb restaurant not too far from the Rialto (on one of the side streets) which we ate at twice. We were able to store our luggage at the hotel after check out on the day of departure until our train time. Location of the hotel is great in terms of proximity to the train station and ferrovia vaporetto stop. plus the walk to the rialto is very manageable and actually fun to walk through all the Venice streets. From the Rialto, the walk to St. Mark's Square is also very close. Location of the hotel was in a very quiet part of San Croce district of Venice. There was basically no noise outside. No bars or restaurants that would keep people up at night. Nothing like that. Also felt very safe on our walks home at night between 11-12 at night.

The location is perfect, close to the train station but very quite area. The Palazzo is really beautiful and the rooms were okay (although 4 Stars that does not really mean anything in Venice since everything is just not at that level). It was nice that I could enter the room earlier than the usual check in and the receptionist at the entrance was very nice. Breakfast is very good too. I discovered a few ants in my room in the evening building a street through the room and let the other receptionist know during check-out but he was telling me that ants are something „natural“ and that there would be no measure taken against them. I do not think that ants should be considered normal in a 4 star hotel room however, nor did I appreciate the guy behind the reception lecturing me about ants‘s natural habitat. The rooms have to be clean and clean means bug free, no matter what bug we are talking about, even if it is „just ants“ and customers no matter what gender or age cannot be talked down to like that second receptionist did. I am doing you a favour telling you about a problem and you are telling me I am wrong?!?

Check-in and check-out processes were perfect thanks to the extremely friendly staff at the property, fluent in both Italian and English. Not only delicious, the breakfast was a very personal experience as the chef wanted to make sure I received everything I was looking for. In addition to having various pastries and juices out for self-service, the kitchen would cook up anything I wanted if I had a larger appetite.

It is in a quieter part of the city, which was very nice. The hotel was like an oasis. The room was decorated with rase, spacious and the air conditioning worked very well. The breakfast has a very good selection and the food was delicious. The staff were all very nice.

Very accommodating staff, gave us a quiet room for an excellent sleep. The beds and pillows were comfortable. The room had a small table and chair which made it nice to have somewhere to sit. It was only a 10min walk from the train without having to use a ferry to get there. We were only staying 1 night so walking and close to the train was the main reason for the area we choose. The breakfast was nice, eggs toast was a nice change from eating pastries.